CLEARANCE... For the past 3 days I have been marking clearance at Kohl's we have tons of clothes that went clearance shorts, spaghetti straps, carpi's, pants, and so much more!!!! If you have time you should really go buy some stuff.
So I love the fact that I have a job, so don't let this rant fool you!
I loath some of the people who come and shop at my store (well not my store but you know.) Kohl's gives people whatever they want and I mean whatever. We have this *wonderful* policy of "YES WE CAN" now I know that this is a little misleading for some of our customers and they think that they can do anything. We had a lady today that only wanted to buy one of the bogo luggage that we have on sale this week. ( I consider bogo crazy for Kohl's because most of the time our sales are better than bogo, anyways) So I give her the stupid luggage for half off "yes we can" policy. Then the lady has these pants that had something on them so I gave her 10% off again "yes we can" policy. Then she says that another pair of pants has a mark since she seen that I gave her 10% off. I could not find a mark and she couldn't find it again so no 10% off. Then she realized that she is spending too much money and has me take some of the clothes that are not clearance off, okay I can do that! She then proceeds to let me know that there is some sort of mysterious mark on the luggage piece that she had... I, however, could not find the mark and she couldn't find it either. She then persisted that we have different lights at customer service to make it harder to find the spot she was looking for, crazy! So I give her another10% off her already lowered priced luggage. Guess what she even has a coupon, how lovely, and aggravating. I wanted to say something to her about all the hassle that she had caused but I did not.
We do have a "YES WE CAN" policy and most of the time people use it when it is important. Some people, like the above lady, seem to know about this and take it for advantage.
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Ugh....retail sucks! Customers like that seem to find ways to make your day more difficult!
ReplyDeletei work at kohl's as well and like you i am very happy i have a job, but yes that "yes we can" policy is taking way out of hand. i have many of those people plus people from out of the country, and don't get me wrong as much as they can get under my skin, they are the reason my store is still open. i have had a few customers come to me and try to get a percent off shoes they wanted to buy because the stitching on one show didn't exactly match the other one. haha. come on people, for real, that happens it's not damaged. and i once had a lady come in and try to get a percent off a picture frame she was buying because it didn't have one cardboard cover for the corner, nothing wrong with the picture just it was missing a piece of cardboard to protect the cardboard. i could go on for hours, but i just had to let you know i agree with you very much on how they take advantage of that policy.
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